

Frequently Asked Questions
We’re used to getting a lot of questions. That’s natural with revolutionary ideas. Have a look below to see if your question is covered. If you still need answers drop us a note at hello@earthandwheat.com
Who we are?
Earth & Wheat is a purpose-led brand born from our family bakery, created to tackle food waste at its source. Like the food system we’re working to change, we’re not perfect—but we’re constantly striving to do better. Every product we develop is made with our planet in mind, as we work toward a more sustainable, less wasteful future.
We rescue perfectly good ingredients and upcycle them into delicious, sustainable food products—without compromising on quality or taste. Helping you to taste more and waste less.
With over 300,000 meals donated to charities we’re also helping fight food poverty and supporting communities in need.
We are glad you asked! Our bakeries are audited and have the highest accreditations and standards for food safety.
Accreditations include BRCGS, AIB, and IFS.
Our partners must pass all relevant standards concerning hygiene and food safety. Furthermore, we may audit suppliers within the ingredients supply chain to ensure that they are operating to the same high standards we expect. This includes our ethical standards which we always maintain.
PRODUCTS
Each packet of bread should be tagged with the following:
Product Name / Code
Best Before Date
Allergens
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You can find more information about that product by going to www.earthandwheat.com/mybox and looking up your item using the product name, code or ID.
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Please take care in reading the allergen information both on the product's physical tag, and the digital ingredients declaration bank.
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If you notice your packet has not been tagged with the identification information, best before date and/or allergen information please do not eat that product, and make contact with us via email so we can assist you at hello@earthandwheat.com
We do recommend reheating some products to ensure that you have the best eating experience.
If you choose to reheat your bread, best practice dictates that you add a splash of water and pop into the toaster, microwave, or oven (but keep an eye on it!)
If reheating from frozen, please remember to consume within 24 hours after defrosting.
There can be a perception about preservatives which we need to overcome so that we can reduce bread waste. For example, addition of salt or baking powder, calcium propionate or vinegar can all assist with increasing shelf life – an increased shelf life means a longer time you will have to enjoy and eat your fresh bread before it goes off and ends up in the bin. In many respects, preservatives can be our best friends in the fight against food waste!
Absolutely! We encourage you to freeze your baked goodness as soon as possible and then defrost and consume as you please. When you freeze immediately, it locks in the freshness and prevents it going stale or mouldy (and therefore prevents food waste)! Please remember that you should freeze your bread before the ‘Best Before’ date, and once you defrost your bread you should eat it within 24 hours! Do not keep bread frozen for more than one month.
Subscriptions
You can cancel, pause or change your subscription order, and delivery details if you inform us at least 48 hours before your renewal date by contacting our customer service team at hello@earthandwheat.com.
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If you contact us once the order has been placed, we may not be able to cancel the order, in which case your order will be dispatched and no refund will be issued.
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Please note that cancelling your subscription after the order is placed, will not cancel the order. This will cancel your overall subscription meaning no future orders will be placed.Â
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You can check when your next order is due to be placed via your Earth & Wheat account and select the relevant subscription.
Currently, we dispatch our Bread boxes once a week on Wednesdays and all of our boxes are dispatched with free next day delivery.Â
As the dispatch is once a week on Wednesdays, any order(s) placed after 3pm on Wednesdays may not get dispatched due to time restrictions. These orders will be pushed to the following weeks' dispatch.
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If you have any queries regarding your orders, please contact our customer service team on hello@earthandwheat.com and they will be happy to assist you.
At this moment in time your Earth & Wheat boxes are not customisable. We are hoping to be able to provide more flexibility with our boxes in the near future, you can subscribe to our newsletter to be the first to be notified of any changes.


Still need help?
Contact us at hello@earthandwheat.com and the team will be back in touch as soon as possible